Shipping Policy
Last updated: March 2026
Overview
We are committed to delivering your HEABAL products in a timely and reliable manner. Please read our Shipping Policy carefully before placing your order.
Order Processing
Orders are processed within 1–3 business days after payment confirmation. Orders placed on weekends or public holidays will be processed on the next business day. You will receive an email confirmation once your order has been shipped, including a tracking number where available.
Shipping Destinations
We currently ship within the United States. For international shipping inquiries, please contact us at info@herbaltechgroup.com.
Shipping Methods and Estimated Delivery Times
| Method | Estimated Delivery |
|---|---|
| Standard Shipping | 5–8 business days |
| Expedited Shipping | 2–4 business days |
| Express Shipping | 1–2 business days |
Delivery times are estimates only and are not guaranteed. Actual delivery may vary due to carrier delays, weather conditions, or other factors outside our control.
Shipping Costs
Shipping costs are calculated at checkout based on your location and selected shipping method. We occasionally offer free standard shipping promotions — please check our website for current offers.
Order Tracking
Once your order is shipped, you will receive a confirmation email with a tracking number. You can use this number to track your shipment directly on the carrier's website.
Delivery Issues
If your order is delayed beyond the estimated delivery window, please contact us at info@herbaltechgroup.com with your order number. We will do our best to investigate and resolve the issue promptly.
If your package is marked as delivered but has not been received, please:
- Check with neighbors or building management
- Wait 24 hours as carriers sometimes mark packages early
- Contact us if the issue persists
Damaged in Transit
If your order arrives damaged, please contact us within 7 days of delivery at info@herbaltechgroup.com with your order number and photos of the damage. We will arrange a replacement or refund as appropriate.
Address Accuracy
Please ensure your shipping address is correct at the time of ordering. We are not responsible for orders delivered to an incorrect address provided by the customer. If you notice an error, contact us immediately at info@herbaltechgroup.com — we will do our best to update your address before the order ships.
Contact Us
Email: info@herbaltechgroup.com Company: Herbal Technology Group Inc., New York, USA